Our Commitment to Your Satisfaction

At Thailuxe, we take pride in offering the highest quality timepieces and a seamless shopping experience. If you're not completely satisfied with your purchase, we’re here to help with our flexible return and refund policy.

Eligibility for Returns

To qualify for a return or exchange, your item must meet the following conditions:

• The item must be unused and in the same condition that you received it.
• It must be returned in its original packaging, including all accessories, certificates, and box set.
• The return request must be initiated within 30 days of receiving your order.

How to Initiate a Return

Follow these steps to initiate your return:

• Contact our customer service team at support@thailuxe.org with your order number and the reason for the return.
• Our team will guide you through the process and provide a return shipping label if applicable.
• Ship the item back to us using the instructions provided.

Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. After approval:

• A refund will be issued to your original payment method within 7-10 business days.
• You will receive a confirmation email once your refund has been processed.
• Shipping fees (if applicable) are non-refundable.

Exchanges

If you wish to exchange your item for a different model or style, please contact us within 30 days. Exchanges are subject to product availability and the same return conditions.

Non-Returnable Items

Unfortunately, the following items cannot be returned:

• Custom or personalized orders.
• Items damaged due to improper handling or use.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to reach out to us at support@thailuxe.org. Our dedicated support team is here to assist you every step of the way.